How to Solve [pii_email_979e4d697ea1d186d5ce] Error


Are you tired of encountering the dreaded pii_email_979e4d697ea1d186d5ce error while trying to access your Microsoft Outlook? Fear not, for we have the ultimate solution to this pesky problem! In this comprehensive guide, we will walk you through the step-by-step process of fixing the [pii_email_979e4d697ea1d186d5ce] error so that you can resume your seamless email communication without any hindrance.

Understanding the [pii_email_979e4d697ea1d186d5ce] Error

Before diving into the solution, let’s take a moment to understand what the [pii_email_979e4d697ea1d186d5ce] error actually means. This error code typically appears on your Microsoft Outlook dashboard and can be caused by various factors. The causing factors are defined in detail in the cause section.

Causes of the [pii_email_979e4d697ea1d186d5ce] Error

Now that we’ve discussed the possible factors contributing to the error, let’s delve deeper into each cause:

1. Conflicts with Other Email Accounts

When you have multiple email accounts configured on your Outlook, they may overlap in their functions, leading to clashes in the software. These clashes can trigger error messages like [pii_email_979e4d697ea1d186d5ce]. To prevent this, it is essential to ensure that your accounts are correctly set up and have no conflicting settings. Remove any duplicate accounts and verify that each account is using the correct settings.

2. Outdated Software

Microsoft frequently releases updates and patches for Outlook to improve its performance and security. If you haven’t updated your software in a while, it might become incompatible with the latest features or security protocols, leading to errors like [pii_email_979e4d697ea1d186d5ce]. Always keep your Microsoft Office suite, including Outlook, up to date to minimize such issues. To update Outlook, follow the steps mentioned in the “Step 2: Update Microsoft Outlook” section.

3. Corrupted Installation Files

In some cases, during the installation of Microsoft Outlook, the files may get corrupted due to various reasons, such as interrupted downloads or system glitches. When the installation files are corrupted, the software may not function correctly, and you may encounter errors like [pii_email_979e4d697ea1d186d5ce]. Reinstalling the software can often resolve this problem. To reinstall Outlook, follow the steps mentioned in the “Step 5: Reinstall Microsoft Outlook” section.

Solutions to the [pii_email_979e4d697ea1d186d5ce] Error

Now that we’ve identified the causes, let’s move on to the solutions to fix the [pii_email_979e4d697ea1d186d5ce] error:

Step 1: Clear Cache and Cookies

Our first course of action is to clear the cache and cookies in your browser. These temporary files can sometimes interfere with the smooth functioning of Outlook, leading to the [pii_email_979e4d697ea1d186d5ce] error. Here’s how you can do it:

  1. Go to your browser settings and find the “Clear browsing data” option.
  2. Select the checkboxes for “Cache” and “Cookies” to delete this data.
  3. Click on the “Clear data” button to confirm.

Step 2: Update Microsoft Outlook

Outdated software can be a significant cause of the [pii_email_979e4d697ea1d186d5ce] error. To ensure your Outlook is up to date, follow these steps:

  1. Open Microsoft Outlook.
  2. Click on the “File” tab at the top left corner of the screen.
  3. Select “Office Account” or “Account” from the list.
  4. Choose “Update Options” and then click on “Update Now.”

Step 3: Check for Multiple Accounts

Sometimes, having multiple accounts configured on your Outlook can lead to conflicts and trigger the [pii_email_979e4d697ea1d186d5ce] error. To resolve this, review your account settings:

  1. Open Microsoft Outlook.
  2. Go to “File” and select “Account Settings.”
  3. Click on “Manage Profiles.”
  4. Check if there are any duplicate accounts or accounts with incorrect settings.
  5. Remove or modify the conflicting accounts accordingly.

Step 4: Repair Microsoft Outlook

If the error persists after following the previous steps, it’s time to repair your Microsoft Outlook installation:

  1. Press the “Windows + R” keys on your keyboard to open the Run dialog box.
  2. Type “appwiz.cpl” in the box and click “OK.”
  3. Find “Microsoft Office 365” (or your installed Office version) in the list of installed programs.
  4. Right-click on it and select “Change” from the drop-down menu.
  5. Choose the “Quick Repair” option and follow the on-screen instructions.

Step 5: Reinstall Microsoft Outlook

If none of the above steps worked, reinstalling Microsoft Outlook might be the ultimate solution:

  1. Press the “Windows + R” keys on your keyboard to open the Run dialog box.
  2. Type “appwiz.cpl” in the box and click “OK.”
  3. Find “Microsoft Office 365” (or your installed Office version) in the list of installed programs.
  4. Right-click on it and select “Uninstall” from the drop-down menu.
  5. Download the latest version of Microsoft Office from the official website and install it.

Step 6: Contact Microsoft Support

If you’ve followed all the steps above and the [pii_email_979e4d697ea1d186d5ce] error still persists, it’s time to seek help from the experts. Reach out to Microsoft Support for further assistance. They have a dedicated team of professionals who can guide you through more advanced troubleshooting steps to resolve the issue.

Frequently Asked Questions (FAQs)

Q1: Can I use Microsoft Outlook on multiple devices simultaneously?

Yes, you can use Microsoft Outlook on multiple devices, such as your computer, smartphone, or tablet. The Outlook application allows you to synchronize your emails and settings across all devices, ensuring a seamless email experience.

Q2: Can the [pii_email_979e4d697ea1d186d5ce] error be caused by a slow internet connection?

While a slow internet connection may not directly cause the [pii_email_979e4d697ea1d186d5ce] error, it can lead to issues with Outlook’s performance, resulting in error messages. Ensure you have a stable internet connection to avoid any disruptions.

Q3: Will reinstalling Microsoft Office delete my emails and data?

No, reinstalling Microsoft Office will not delete your emails and data. However, to be on the safe side, it is recommended to back up your important emails and files before proceeding with the reinstallation.

Q4: What should I do if the error occurs on my work computer, and I don’t have the administrative rights to reinstall Office?

If you encounter the [pii_email_979e4d697ea1d186d5ce] error on your work computer and do not have administrative rights, contact your IT department. They can assist you in resolving the issue without compromising any security protocols.


In conclusion, the [pii_email_979e4d697ea1d186d5ce] error in Microsoft Outlook can be quite frustrating, but with the right approach, you can easily overcome it. By following the step-by-step guide we’ve provided, you can resolve the issue and get back to using Outlook without any hassle.

Remember, each step is essential, and you should proceed in the order we’ve presented to maximize your chances of success. In most cases, clearing the cache and updating Outlook should do the trick. However, if the problem persists, don’t hesitate to explore the more advanced options we’ve outlined.

We hope this guide has been helpful to you, and the [pii_email_979e4d697ea1d186d5ce] error is now a thing of the past. Happy emailing!

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