How to Solve [pii_email_e1a985924e718ef12ec1] Error


Hey there! If you’re encountering the pii_email_e1a985924e718ef12ec1 error, don’t fret! We’ve got your back. In this comprehensive guide, we’ll walk you through the steps to fix this pesky error and get your email running smoothly again. So, let’s dive right in!

What is the [pii_email_e1a985924e718ef12ec1] Error?

Before we jump into the solutions, let’s quickly understand what this error is all about. The [pii_email_e1a985924e718ef12ec1] error is a common issue that occurs when there’s a problem with your Microsoft Outlook application. It typically shows up as an error message and may prevent you from sending or receiving emails, which can be quite frustrating, especially if you rely heavily on email communication.

Possible Causes of the [pii_email_e1a985924e718ef12ec1] Error

Several factors could trigger the [pii_email_e1a985924e718ef12ec1] error, and we’ll highlight a few common ones below:

1. Outdated Outlook Version

Using an outdated version of Outlook can lead to various errors, including the [pii_email_e1a985924e718ef12ec1] error. It’s essential to keep your application up to date to avoid such issues.

2. Conflict with Other Email Accounts

If you have multiple email accounts configured in Outlook, there might be a conflict among them, causing the error to pop up. This clash often occurs due to the settings of different email accounts overlapping or if one email account tries to send emails through another account’s server, leading to authentication problems.

3. Corrupted Installation

Sometimes, a corrupted installation of Microsoft Office or Outlook can trigger the [pii_email_e1a985924e718ef12ec1] error. Corruption can happen due to interrupted installation processes, viruses, or other technical glitches.

4. Issues with Email Server

Problems with the email server settings or your internet connection can also be responsible for this error. Incorrect server settings, port numbers, or authentication issues can disrupt the communication between your Outlook application and the email server.

Top-notch Solutions to Fix [pii_email_e1a985924e718ef12ec1] Error

Now that we’ve identified the potential causes, it’s time to take action and get rid of that annoying [pii_email_e1a985924e718ef12ec1] error once and for all. Below are some proven methods to help you out:

Solution 1: Update Outlook to the Latest Version

The first thing you should do is check for any available updates for your Microsoft Outlook application. Software developers frequently release updates to fix bugs and enhance performance. By updating your Outlook to the latest version, you can often resolve compatibility issues and ensure that your application is running smoothly.

Solution 2: Check for Conflicts with Other Email Accounts

As mentioned earlier, conflicts among multiple email accounts in Outlook can trigger the [pii_email_e1a985924e718ef12ec1] error. Here’s what you can do to resolve this issue:

  1. Check Account Settings: Open Microsoft Outlook and go to the “File” tab. Click on “Account Settings,” and then select “Account Settings” again from the drop-down menu. In the Account Settings window, navigate to the “Email” tab.
  2. Review Email Accounts: Look for any duplicate email accounts or accounts with similar settings. Sometimes, you might have accidentally added the same email account more than once, which can lead to conflicts. Remove duplicate accounts or modify the settings to avoid conflicts.
  3. Set Default Account: In the Account Settings window, you’ll see an option to set one of your email accounts as the default account. Select the primary email account that you use most frequently and set it as the default. This ensures that Outlook uses this account for sending and receiving emails by default, reducing the chances of conflicts.

Solution 3: Reinstall Microsoft Outlook

If updating Outlook didn’t work, you might need to reinstall the application to fix any corrupted files. Here’s a step-by-step guide:

  1. Uninstall Microsoft Office/Outlook: Go to the Control Panel on your computer and navigate to “Programs” and then “Programs and Features.” Find Microsoft Office or Outlook in the list of installed programs. Right-click on it and select “Uninstall.” Follow the on-screen instructions to complete the uninstallation process.
  2. Download and Install Latest Version: Once uninstalled, download the latest version of Microsoft Office or Outlook from the official website or use your installation media. Run the installer and follow the on-screen instructions to install the application.
  3. Configure Email Accounts: After reinstalling, open Microsoft Outlook and configure your email accounts again. Make sure to double-check the server settings, email addresses, and passwords to ensure they are accurate.

Solution 4: Check Email Server Settings

Sometimes, incorrect email server settings can lead to the [pii_email_e1a985924e718ef12ec1] error. Follow these steps to verify and update your email server settings:

  1. Open Microsoft Outlook and go to the “File” tab. Click on “Account Settings,” and then select “Account Settings” again from the drop-down menu.
  2. In the Account Settings window, click on “Email” and select your email account.
  3. Outgoing Server Authentication: Click on “More Settings” and navigate to the “Outgoing Server” tab. Check the box that says, “My outgoing server (SMTP) requires authentication.” Make sure the option “Use same settings as my incoming mail server” is selected.
  4. Advanced Settings: Now, go to the “Advanced” tab and set the incoming and outgoing server port numbers as per your email provider’s recommendations. For example, the incoming server port is usually 993 for IMAP or 995 for POP3, and the outgoing server port is usually 587 or 465.
  5. SSL/TLS Encryption: You may also need to enable SSL or TLS encryption for secure email communication. Check with your email provider for the appropriate encryption settings.
  6. Save and Restart: Click “OK” to save the changes and restart Outlook to apply the updated settings.

Solution 5: Seek Technical Support

If none of the above solutions work, don’t worry! Sometimes, certain issues may require technical expertise to resolve. You can reach out to Microsoft’s support team or visit their official website for further assistance. They have a dedicated team of experts who can help you troubleshoot complex errors and provide personalized solutions.

Frequently Asked Questions (FAQs)

Q1: Can the [pii_email_e1a985924e718ef12ec1] error affect my other email applications?

A1: No, the [pii_email_e1a985924e718ef12ec1] error is specific to Microsoft Outlook and doesn’t directly impact other email applications or accounts. However, if you have multiple email accounts configured in Outlook and one of them triggers the error, it might affect the overall functionality of your Outlook application.

Q2: Why does the [pii_email_e1a985924e718ef12ec1] error occur intermittently?

A2: The [pii_email_e1a985924e718ef12ec1] error can sometimes occur intermittently due to temporary glitches in the application or conflicts with other processes running on your computer. In such cases, restarting your computer and relaunching Outlook might resolve the issue.

Q3: Can antivirus software cause the [pii_email_e1a985924e718ef12ec1] error?

A3: Yes, certain antivirus software might interfere with the functioning of Microsoft Outlook and cause the [pii_email_e1a985924e718ef12ec1] error. Antivirus programs with aggressive email scanning features may block certain email functionalities. If you suspect that your antivirus is causing the error, try disabling it temporarily or adding an exception for Outlook in the antivirus settings.

Q4: How often should I update my Microsoft Outlook application?

A4: It’s advisable to check for updates regularly and update your Microsoft Outlook application whenever new updates are available. Software developers release updates to fix bugs, improve security, and add new features. Keeping your Outlook up to date ensures better performance and reduces the likelihood of encountering errors like [pii_email_e1a985924e718ef12ec1].

Q5: I followed all the solutions mentioned, but the [pii_email_e1a985924e718ef12ec1] error persists. What should I do now?

A5: If the error persists even after trying all the solutions mentioned in this guide, it’s essential to seek professional technical support. The error might be caused by more complex issues related to your system, network, or email server. Contact Microsoft’s support team or consult a qualified IT professional to get personalized assistance and resolve the problem effectively.


In conclusion, encountering the [pii_email_e1a985924e718ef12ec1] error in Microsoft Outlook can be frustrating, but it’s essential to tackle the issue promptly. By following the solutions mentioned above, you can bid farewell to this error and get back to seamless email communication.

We hope this comprehensive guide has been helpful to you. Remember, staying updated, resolving conflicts, and verifying email server settings are crucial for maintaining a smooth email experience. So, don’t hesitate to implement these fixes and get your Outlook back on track!

If you have any other questions or need further assistance, feel free to reach out to us anytime. Happy emailing!

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