Sometimes during a gaming or working session in Windows, you can get an error message with the code DXGI_ERROR_DEVICE_REMOVED. You may also see different variations with “DirectX Error” in the heading or game name as well (some additional information regarding what operation caused the error may be listed too). This article is dedicated to helping you solve this problem and also explains why the error occurs in Windows 10, 8.1 and Windows 7.
What causes the DXGI_ERROR_DEVICE_REMOVED error
Usually, this error is not related to a certain video game you are playing – it is provoked by the video card or its drivers. In most cases, the error message comes with detailed information such as: “The video card has been physically removed from the system, or a driver upgrade for the video card has occurred.” If the first statement about physical removal of the graphics card is almost impossible during a game session, the second one is highly likely: sometimes NVIDIA or AMD Radeon drivers can start updating automatically, which might result in the error we are talking about. The good thing about it – the error will occur just once, and it will disappear after the driver update. In this situation, you don’t need to worry at all.
However, if the error occurs constantly, it means that the cause is more complicated than you thought. Here are the most common causes of DXGI_ERROR_DEVICE_REMOVED:
- Unstable or broken drivers causing video card malfunction.
- Your graphics card is not getting enough power from the power supply unit.
- Overclocking issues with the video card.
- Bad connection or corrupted video card ports/contacts on the motherboard.
Keep in mind, that it is not a full list of possible causes – only the most “popular” ones. Additional information and rarer causes are also described in this article.
How to fix DXGI_ERROR_DEVICE_REMOVED
To get rid of this problem, we recommend you to follow these instructions:
- If you have detached your video card (or installed a new one) recently, you should check its connection to the motherboard, all contacts, and the cable that provides additional power to the device.
- If you have another computer in your disposal, you should check the video card on it by running the same game with the same settings to exclude the possibility of the faulty video card.
- Try to install another version of the video card driver (including roll back to the older version, if you have updated drivers recently). Before doing that you need to delete all currently installed graphics card drivers.
- There is a possibility that one of the recently installed third-party programs is to blame. You should perform a clean Windows boot to see if the error occurs when playing the game. If you don’t know how to do that, look for the guide on our website.
- Read and follow the instructions detailed in the guide “How to fix the display driver stopped responding and has recovered the ” It might help you as well.
- Change plan settings in the Power Options menu: open Control Panel, set “View by” to large icons, and click Power Options. You need to select (or create) a “High performance” plan, then go to advanced settings and find a subsection called “PCI Express.” Open it and click “Link State Power Management,” turn it off.
- Try lowering down graphics in the game you were playing, when the error occurred.
- Download and run the DirectX installer that will automatically scan for missing or corrupted libraries. It will fix them automatically and may also fix your problem as well.
In most cases, one of the tips above is enough to solve the problem. Except for the situation when your video card is not getting enough power from the power supply unit. It might be a hardware problem, but if you are seeing the error only from time to time, it means that only “heavy” games are causing it. Lowering down graphics settings might help in this situation.
Additional information and tips
If nothing of the above worked for you, here are a few additional tips that might help you to get rid of DXGI_ERROR_DEVICE_REMOVED:
- Try disabling VSYNC in the Graphics Settings of the game you are playing.
- If you have tinkered with the paging file recently, you might want to boost it manually or let the system do it automatically (8Gbs would be enough). If you don’t know how to do that, read the guide on our website.
- Sometimes the error can be solved by limiting the maximum video card power consumption to 70% or 80% in MSI Afterburner.
Don’t forget that it is also possible that you are playing a broken/unpatched/pirated copy of the game, which is not guaranteed to work properly (provided that the error appears only in one particular game).